Terms and Conditions

Once you have decided on your holiday, please read the following terms and conditions carefully before you book. They form part of your contract with Rick Hospitality (The Company).

Payment and Confirmation

A deposit of 20% of your total holiday cost is required with your booking form, together with evidence of travel insurance. If you book within 8 weeks of departure then full payment is required. If for any reason we do not accept your booking, your deposit will be refunded.

The Company will try to arrange for special requests to be met, but cannot guarantee that they will be, nor will The Company be liable if any special requests are not met. The provision of any special request does not constitute a term of your contract with us unless we have confirmed in writing that your request will be met.

On receipt of your completed booking form and appropriate payment, The Company will issue a confirmation invoice. At this stage a binding contract comes into existence between you and The Company. When you make the booking you are confirming that you understand our terms and conditions and have accepted them on behalf of yourself and all members of your party.

It is your responsibility to check the confirmation invoice carefully and let The Company know immediately of any errors.

The balance of your holiday is payable not less than 8 weeks before departure. Please note that we do not issue reminders.  If final payment is not received on time, The Company will treat the booking as cancelled by you and levy the cancellation charges detailed below.

Alterations made by you

If you wish to make alterations to your booking after the confirmation invoice has been issued you must inform The Company in writing and we will do our best to implement your request. This request must be made by the person who made the original booking.

If The Company are able to make the alterations then communication charges and other expenses will be payable by you along with an amendment fee of £50 per alteration per booking.

Please note that except for the transfer of a booking, it will not be possible to make changes within 28 days of your departure date. Your request may be treated as a cancellation and re-booking and the normal cancellation charges will apply.

If you wish to transfer your booking to another person, you may do so provided the reason for transfer is personal illness, death or serious injury of a close member of the family or redundancy. Requests for transfer must be made in writing at least 28days before departure. Proof of the reason for transfer must be provided e.g. doctor’s certificate and the details of the replacement person and any outstanding balance due for the holiday.

If The Company are able to make the alterations then communication charges and other expenses will be payable by you along with an amendment fee of £50 per alteration per booking.

Scheduled airlines normally regard name changes as a cancellation and re-booking and any alteration may incur a 100% cancellation charge in respect of the air fare.

Name Spellings

It is essential that the names of all passengers you give The Company at the time of booking are exactly the names that are shown on those persons’ passports.

Cancellation by you

Should you wish to cancel your holiday, you must inform The Company in writing. Such notification will only be deemed to have been given on receipt of your letter, since we can only act on receipt. The following cancellation charges will apply:

More than 60 days, loss of deposit

59 – 45 days            40% of total holiday cost

44 – 30 days            60% of total holiday cost

29 – 15 days            80% of total holiday cost

Within 14 days         100% of total holiday cost

No allowance or refund can be made for meals, rooms, excursions etc., included in the price of your holiday but not taken. Nor can any refund be made for lost, mislaid damaged or destroyed travel tickets or vouchers.

Alterations made by The Company

The Company reserves the right to make changes to any of your holiday arrangements after a confirmation invoice has been issued. Such changes will normally be minor, but may be material e.g. flight times etc.

If there is a material change The Company will try to inform you as soon as possible. In addition, unless the material change is caused by “force majeure” the following compensation will apply:

More than 42 days prior to departure,    £10

29 – 41 days prior                                £20

15 – 28 days prior                                £25

0  – 14 days prior                                 £30

“force majeure” includes war, threat of war, riot, civil disobedience, industrial dispute, terrorist activity, acts of God, natural or nuclear disaster, fire, adverse weather conditions, level of water, technical or maintenance problems with transport and changes of schedules or operational decisions by transport providers, closure of airports or any unforeseeable or unavoidable event beyond the control of The Company or its suppliers.

Cancellation by the Company

The Company reserve the right in any circumstances to cancel your holiday for any reason. If you fail to pay the balance of your holiday at least 8 weeks before departure, The Company will treat the booking as cancelled and levy the cancellation charges set out above. If The Company has to cancel your holiday in any other circumstances before departure, The Company will do its best to offer alternative arrangements of equivalent or very close in standard and price, or will give you a full and prompt refund of all monies paid. In addition, unless the cancellation was caused by “force majeure”, The Company will pay you compensation as set out above.

Rick Hospitality Price Policy

The Company is under no obligation to give a breakdown of the costs involved in the holiday.

Fuel prices are volatile and many airlines are charging fuel supplements, often at short notice.

The price of your holiday can vary due to changes in transport costs, including the cost of fuel, taxes, fees chargeable for services, exchange rates, etc., meaning that the price of your holiday may change after you have booked. You will be notified of any change in price as soon as possible.

Your responsibilities

It is important that you check the details of your confirmation invoice when you receive it. In the event of any discrepancy, you should contact The Company immediately.

General information about passports, visas and health requirements applicable to UK citizens is set out in the Travel in India section. However, such requirements are subject to change and you must check current requirements before departure. We will not be liable to make any refund or pay compensation if you or a member of your party is unable to travel because of incorrect, out of date or missing personal documents.

You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked elements of your holiday. The Company cannot accept responsibility for missed flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any element of your holiday. No credit or refunds will be given for lost, mislaid damaged or destroyed travel documents.

Most people go on holiday for rest and relaxation, so if in our reasonable opinion or that of any airline pilot, hotel manager, tour leader or other person in authority, your behaviour is causing danger, damage to property or persistently affecting the enjoyment of others, The Company reserve the right to terminate your holiday. Should this happen, no refund or compensation will be paid.

If you lose any personal items whilst on holiday, please obtain a written report from the police to help with any insurance claim on your return home.

Insurance

It is a condition of booking that you and all members of your party have comprehensive travel insurance cover that is adequate for your needs. Your insurance policy should provide cover for personal injury, death, medical and repatriation costs, as well as for loss of luggage and valuables, personal liability, delay, cancellation, curtailment, missed departure and legal expenses.

If you suffer from a disability or medical condition you should disclose this to your insurers. Please keep your insurance details with you whilst on holiday.

Illness and disability

If you or any member of your party suffer from disability or other medical condition please tell us before you book. The Company is happy to give you advice and to try and assist you in choosing a holiday that will meet your needs. However, some of our holidays may lack even the simplest facilities for disabled guests such as ramps for wheelchairs, lifts etc.

In order to assist you we must be provided prior to booking with full written details regarding your medical condition and any special requirements which may result from this.